Privacy Policy

1. Introduction.

Mobile Mechanic Christchurch (“we”, “us”, or “our”) is committed to protecting the privacy of the personal information of our current, former, and potential customers (“you” and “your”) and to complying with our obligations under the New Zealand Privacy Act 2020 (“Act”).This privacy policy sets out how we manage your personal information held by us, including how we collect, use, hold, disclose, and otherwise process personal information. It also provides information on how to contact us if you have any privacy queries, including how to update or access your personal information or make a complaint.By providing us with your personal information (whether directly or indirectly), you accept and consent to the provisions of this privacy policy. If you do not provide necessary personal information, we may not be able to provide you with the full benefit of our automotive services, quotes, or digital platforms.

 

2. What types of personal information do we collect?

The types of personal information we collect depend on your interactions with us. Examples include, but are not limited to:Contact Details: Your name, physical and postal address (or vehicle location), email addresses, and phone numbers.Vehicle Information: Your vehicle’s number plate, make, model, year, vehicle identification number (VIN), service history, and odometer readings.Service Details: Information regarding the specific roadside assistance, diagnostics, repairs, or maintenance services you request or receive, including timestamps and location data.Communications: Records of your enquiries, feedback, booking details, or communications with us via phone, email, text message, or website forms.Website Usage: Information relating to the way you use or navigate our website so that we can improve your online experience.

 

3. How is personal information collected?

We collect personal information directly from you wherever possible. This occurs when you:Enquire about our mobile mechanic services, request a quote, or book a service via our website, email, phone, or text.Interact with us online through our website or social media channels.Request roadside assistance or mobile mechanical repairs.We may also collect personal information, including your name and address details, from the New Zealand Motor Vehicle Register in accordance with authorised access under the Land Transport Act 1998 (e.g., to accurately identify your vehicle parts or history). You can opt out of register access via the Waka Kotahi (NZTA) website, though doing so may affect our ability to efficiently service your vehicle.4. Why we collect personal information and what we do with itWe collect, hold, use, and process your personal information for the following purposes:To communicate with you, provide quotes, book appointments, and carry out mobile mechanical repairs and servicing.To attend to your vehicle at your home, workplace, or roadside location.To process invoices, sales orders, accounts, and administer service records.To respond to your enquiries, comments, or concerns.To send you vehicle service and Warrant of Fitness (WoF) reminders.To carry out legal compliance obligations, such as conducting product safety recalls if required.To improve our website and ensure our online booking or enquiry features function correctly.For any other purpose required or authorised by law.

 

5. Who has access to your personal information?

We respect your privacy and will keep your personal information confidential. We do not sell or rent your information. However, we may disclose your personal information to third parties if required to fulfill our services, including:Our employees, contractors, or specific trade partners who assist us in delivering mechanical services to you. Automotive parts suppliers or diagnostic tool providers to identify the correct components for your vehicle. Professional advisors such as our accountants, insurers, or lawyers. Third parties required for law enforcement, safety, or to meet legal compliance obligations in New Zealand.

 

6. Disclosure of personal information.

offshoreOur website hosting, cloud data storage, or booking systems may utilize servers located outside of New Zealand. If we transfer personal information to an offshore service provider, we will take reasonable steps to ensure they handle your data in accordance with the security standards required by the Act.

 

7. CookiesOur website uses cookies to record visitor preferences and optimize website performance.

A cookie is a small data element transferred to your device. We use this technology to generate aggregated statistics and measure website traffic to improve our online booking experience. You can choose to disable cookies in your browser settings, though some website features may not function correctly as a result.

8. Storage and Security.

Your personal information is stored securely in physical or electronic systems managed by us or our trusted IT service providers. We take all reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. In the event of a privacy breach that has caused or is likely to cause serious harm, we will comply with our obligations under the Act to notify you and the Privacy Commissioner.

 

9. How long do we retain your personal information?

We retain your personal information only for as long as it is required to fulfill the purposes for which it was collected, resolve issues, maintain complete vehicle service histories for your convenience, and comply with tax and legal requirements in New Zealand.

 

10. Email and other electronic communications.

We comply fully with the Unsolicited Electronic Messages Act 2007. By booking a service or submitting an enquiry, you consent to receive electronic communications from us regarding your service updates, reminders, or occasional promotions. You can opt out of marketing communications at any time by replying "STOP" or using the unsubscribe link provided.

 

11. Your rights to access and correct personal information.

You have the right to request confirmation of whether we hold personal information about you, and to request a copy of that information. You also have the right to request that any incorrect details be amended.To make an access or correction request, please contact us directly. Business Name: Mobile Mechanic Christchurch. Website: mobilemechaniccch.co.nz. Phone: 035 654 821

 

12. Complaints.

If you have any questions or complaints about how your personal information is handled, please contact us directly using the details above so we can resolve the matter. If you remain unsatisfied, you have the right to lodge a complaint with the New Zealand Privacy Commissioner online at www.privacy.org.nz.

 

13. Links to other websites.

Our website may contain links to external sites (such as automotive suppliers or payment portals). We are not responsible for the privacy practices or content of third-party websites.

 

14. Changes to this privacy policy.

We reserve the right to amend this privacy policy at any time by posting an updated version on our website. We recommend checking this page periodically to stay informed.

 

15. Privacy Act Compliance.

Any reference to the "Act" in this document refers to the New Zealand Privacy Act 2020. Nothing in this policy affects your statutory rights as an individual under New Zealand law.